Privacy Policy

Last Updated: July 29, 2026

BuildLabs3D (“BuildLabs3D,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit buildlabs3d.com (the “Site”), purchase our 3D-printed products, contact us, subscribe to our communications, submit a customization request, or otherwise interact with our services.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site and our services.

Information You Provide to Us

We may collect information you provide directly, including:

  • Your name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Account login information;
  • Order and transaction details;
  • Product preferences;
  • Product customization requests;
  • Text, images, specifications, names, colors, designs, or other content submitted for customized products;
  • Messages sent to customer support;
  • Product reviews, feedback, or survey responses;
  • Marketing preferences; and
  • Any other information you choose to provide.

Payment Information

Payments are processed by third-party payment processors and e-commerce service providers.

We may receive limited payment-related information, including:

  • Payment status;
  • Payment method;
  • Billing address;
  • Transaction identification number; and
  • The final digits of a payment card.

BuildLabs3D does not generally receive or directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information, including:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • General geographic location;
  • Pages and products viewed;
  • Links clicked;
  • Shopping cart activity;
  • Referring website;
  • Date and time of your visit;
  • Session information;
  • Cookie identifiers;
  • Advertising identifiers; and
  • Information about how you interact with the Site.

Information From Third Parties

We may receive information from third parties that assist us in operating our business, including:

  • E-commerce platform providers;
  • Payment processors;
  • Shipping carriers;
  • Order fulfillment providers;
  • Analytics providers;
  • Advertising platforms;
  • Social media platforms;
  • Customer support providers; and
  • Fraud prevention and security providers.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders;
  • Manufacture 3D-printed products;
  • Complete customized or personalized product requests;
  • Process payments, refunds, and returns;
  • Provide order confirmations and shipping updates;
  • Create and manage customer accounts;
  • Respond to customer service requests;
  • Communicate with customers about orders or products;
  • Maintain and improve the Site;
  • Understand how visitors and customers use the Site;
  • Personalize content and product recommendations;
  • Measure advertising and marketing performance;
  • Send promotional communications where permitted;
  • Detect and prevent fraud, misuse, or security incidents;
  • Maintain transaction, accounting, and business records;
  • Comply with legal and regulatory obligations;
  • Enforce our agreements, policies, and legal rights; and
  • Protect BuildLabs3D, our customers, and others.

3. Cookies and Similar Technologies

BuildLabs3D and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the Site functioning properly;
  • Remember products placed in your shopping cart;
  • Maintain account and checkout sessions;
  • Remember your preferences;
  • Analyze Site traffic and performance;
  • Understand customer behavior;
  • Detect fraud and security threats;
  • Measure marketing campaigns; and
  • Provide or personalize advertising.

Some cookies are necessary for the Site to operate. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

You may manage cookies through your browser settings and, where available, through the cookie preference controls displayed on the Site.

Disabling certain cookies may affect the availability or functionality of some Site features.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

  • E-commerce and website hosting providers;
  • Payment processors;
  • Shipping carriers;
  • Order fulfillment providers;
  • Cloud storage and hosting providers;
  • Email providers;
  • Customer support providers;
  • Analytics providers;
  • Advertising and marketing providers;
  • Fraud prevention and security providers;
  • Accounting providers;
  • Professional advisers; and
  • Website maintenance providers.

These service providers may access personal information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.

Business Transactions

We may disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving BuildLabs3D.

Legal and Safety Purposes

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or legal processes;
  • Respond to lawful government requests;
  • Protect the rights, safety, or property of BuildLabs3D;
  • Protect our customers or the public;
  • Investigate suspected fraud or security incidents;
  • Prevent misuse of the Site; or
  • Enforce our agreements and policies.

With Your Consent or Direction

We may disclose personal information when you request, authorize, or consent to the disclosure.

5. Advertising, Sale, and Sharing of Personal Information

BuildLabs3D does not sell personal information in exchange for monetary compensation.

However, depending on how our advertising, analytics, and marketing services are configured, certain disclosures of device identifiers, cookie information, or online activity to third-party advertising providers may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws.

Where required by applicable law, you may request to opt out of these activities by:

  • Using the cookie or privacy preference controls available on the Site;
  • Using a “Your Privacy Choices” or similar link, where available; or
  • Contacting us at buildlabs3d.contact@gmail.com.

We do not knowingly sell or share personal information belonging to children under 13 years of age.

6. Product Customization Content

Customers may submit text, images, names, specifications, measurements, color selections, designs, or other instructions for customized 3D-printed products.

We may use this content to:

  • Review the customization request;
  • Communicate with the customer;
  • Manufacture the requested product;
  • Complete and deliver the order;
  • Perform quality control;
  • Address customer service issues; and
  • Maintain appropriate transaction records.

You should not submit sensitive personal information, confidential information, copyrighted material you do not have permission to use, or content that violates the rights of another person.

BuildLabs3D will not publicly display or use customer-submitted customization content for marketing purposes without permission, unless the content has already been made public by the customer or has been anonymized so it cannot reasonably identify the customer.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and document transactions;
  • Manufacture and deliver products;
  • Provide customer support;
  • Maintain tax and accounting records;
  • Prevent fraud;
  • Resolve disputes;
  • Enforce our agreements; and
  • Meet legal or regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no internet transmission, website, payment system, or electronic storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or personal information has been compromised.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information;
  • Request a portable copy of certain personal information;
  • Opt out of certain targeted advertising;
  • Opt out of the sale or sharing of personal information;
  • Restrict or object to certain processing activities;
  • Withdraw consent where processing is based on consent; and
  • Appeal a decision concerning a privacy request.

To submit a privacy request, contact us at:

buildlabs3d.contact@gmail.com

We may need to verify your identity before completing a request. We may ask for information reasonably necessary to confirm that you are the person associated with the relevant account, order, or personal information.

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may request proof that the agent is authorized to act for you.

BuildLabs3D will not discriminate against you for exercising an applicable privacy right.

10. Email and Marketing Choices

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages.

Even after unsubscribing from promotional communications, we may continue to send non-promotional communications, including:

  • Order confirmations;
  • Payment confirmations;
  • Shipping notifications;
  • Account notices;
  • Customer service responses;
  • Product safety communications; and
  • Other transaction-related messages.

If BuildLabs3D offers promotional text messages, you may opt out by following the instructions included in those messages. Message and data rates may apply.

11. Children’s Privacy

The Site is intended for adults purchasing products for themselves or others.

BuildLabs3D does not knowingly collect personal information directly from children under 13 years of age.

Children under 13 should not:

  • Create an account;
  • Submit forms;
  • Subscribe to marketing communications;
  • Submit product reviews;
  • Upload customization content; or
  • Make purchases through the Site.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to BuildLabs3D, contact us at buildlabs3d.contact@gmail.com.

We will review the request and take appropriate steps to delete the information where required.

12. International Visitors

BuildLabs3D and our service providers may process personal information in the United States and other countries.

Privacy and data protection laws in those countries may differ from the laws where you live.

Where required by applicable law, we use appropriate measures intended to protect personal information transferred internationally.

13. Third-Party Websites and Services

The Site may contain links to third-party websites, payment services, social media platforms, or other services that BuildLabs3D does not own or control.

This Privacy Policy does not apply to the privacy practices of third parties.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices;
  • Our products or services;
  • The Site;
  • Technology;
  • Applicable laws;
  • Our service providers; or
  • The ways we collect or use personal information.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the Policy.

Where required by applicable law, we may provide additional notice of material changes.

15. Contact Us

For questions, concerns, or privacy requests related to this Privacy Policy or your personal information, contact:

BuildLabs3D
Email: buildlabs3d.contact@gmail.com
Website: buildlabs3d.com